Warranty information

Warranty – MCC Ltd. – applicable to The Freedman Chair

A message from Simon Freedman:
“The FreedMan Chair has been 17 years in the making. Some time ago I came to the conclusion that the reason why, as an osteopath, I couldn’t find a chair to recommend to my patients was that no one in the chair industry had taken the plunge and just said that ‘we’re not meant to sit’. The only thing that I could do was to set out to make a chair that replicates your standing posture by working with your body’s inherent anatomical structure, rather than doing what all other chairs do which is to work against it. I had to reinvent the chair, and my FreedMan Chair won Invention of the Year at the 2011 World Invention Show and has 26 patents pending in 23 territories.

We are pioneers who are attempting to change the way the world sits for the better and we have done everything we can to bring you a chair that’s quality and endurance is unsurpassed.

I sincerely hope that you have many years of enjoyment and comfort using The FreedMan Chair.”
Simon Freedman

MCC warrants that its products (Freedman Swivel Office Chairs ) are free from defects in materials and workmanship for a period of 12 years from the date of delivery. MCC will repair or replace with a comparable product, at its sole option and free of charge ( for material and components ) any product, part or component which fails under normal use. This warranty is valid only for the original purchaser, or from an authorised reseller, and is non-transferable.

This warranty does not cover normal wear and tear and excludes:

i) failure to apply the product in its intended environment
ii) failure to use the product for its intended purpose
iii) failure to assemble the product in the correct manner as defined in the assembly instructions
iv) abuse, misuse, or accident, or repeated knocks against hard materials
v) alteration or modification of the product, or substitution of any unauthorised component.

MCC does not warrant any slight change in colour through use, or minor changes in surface finish through normal use, and does not warrant any marks, scars, stains, or any discolouration due to extended periods of being exposed to sunlight, which may be caused to the rubber seats and pads during use.

MCC does not warrant any products that have been subjected to incorrect storage or exposed to any extreme environmental conditions.

MCC does not warrant the central height adjustment, if foreign objects ( including, but not limited to, sand, small objects, etc.) become stuck in the mechanism, leading to the helix becoming locked.

MCC reserves the right to have the products returned and inspected before agreeing to offer any replacement product. The product will be returned at the customer’s reasonable expense, pending satisfactory evidence that the product is defective, after which the reasonable cost of return will be refunded to the customer.

The product guarantee is only valid with the original proof of purchase. This warranty shall be the only remedy against the manufacturer in the event of any product defect, to the exclusion of any warranty which may be offered by any other party or reseller.

It is expressly noted that the liability of MCC shall be strictly limited to the aforementioned obligations and under no circumstances shall MCC be responsible or held liable for any consequential or incidental damages or operational losses.

This warranty is offered without prejudice to the laws which apply in the market in which the chair is sold, and applies to all countries into which the products are sold.

In the event that parts of the chair are replaced then the replacement parts are only covered for a period of 2 years or the remaining balance of the original warranty, whichever is the longer

Pursuant to this limited warranty, if a product fails during the warranty period, as a direct result of defective materials and workmanship, MCC will either:
i) repair, or replace, at MCC’s sole option, the affected product, at no charge with either a new product or comparable product with the same performance and quality as the product to be replaced, or
ii) refund the original purchase price of the affected product if the product is either not capable of being repaired, or cannot be repaired in a timely manner.

N.B. For the avoidance of doubt, a product ‘defect’ means an inadequacy in materials or workmanship that existed at the time of sale or an inadequacy of performance of the product for its intended use – and ‘ordinary use’ means that the product is used in its normal intended environment and in accordance with the instructions supplied with the product.

Without prejudice to the legal warranties offered under law, this warranty is the sole remedy for product defects and workmanship, and no other express or implied warranty is provided, included, but not limited to, any applied warranties of merchantability or fitness for a particular purpose.

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